Welcome to the official Rules page for The Pokies 114. These rules explain how our platform works, what we expect from players, and what you can expect from us. We are committed to transparent, fair and safe gaming. Our company registration number is 3-102-841524 and our operational base is located near the North American Cultural Center, Barrio Dent, San Jose. We began operations in 2021 and operate under regulatory frameworks that help us maintain a reliable gaming environment.
We tested our onboarding, payment and game integrity procedures during routine audits and our results show that we operate robust KYC and anti-fraud controls while delivering a competitive player experience. By registering an account you accept these rules in full. If you do not agree, do not register or continue using The Pokies 114.
These Rules apply to anyone who uses The Pokies 114 gaming platform via desktop, mobile or other internet-enabled devices. They are legally binding between you ("the player") and us ("the operator"). Registration and continued use of our services indicate your acceptance of these Rules. We may update the Rules from time to time for legal, regulatory or operational reasons; updated terms will be posted and will apply from the stated effective date.
We impose strict eligibility requirements to protect players and comply with applicable laws. It is your responsibility to ensure that you meet our eligibility standards before playing.
When you open an account with The Pokies 114 we collect personal information needed to verify identity and prevent fraud. This typically includes full name, date of birth, contact details and payment information. You must provide truthful information and keep your profile up to date.
Our account verification process is designed to protect players and the platform. We may use third-party providers to verify identity. Following our tests, accounts that complete verification are less likely to experience withdrawal delays.
Our platform is intended for personal entertainment use only. Professional or commercial use that seeks to exploit systems or offers is prohibited.
Bonuses and promotions are discretionary and governed by their specific promotional terms in addition to these Rules. We test promotional flows regularly and our results help shape fair bonus mechanics.
Deposits to your The Pokies 114 account are processed using approved payment methods. Funds will generally appear in your account after confirmation from the payment provider.
| Payment Method | Typical Processing Time | Playthrough Requirement (where applicable) |
|---|---|---|
| PayID / Local Transfer | Minutes to 24 hours | 1x deposited amount |
| Credit/Debit Card | Instant to 24 hours | 3x deposited amount |
| eWallets / Virtual Wallets | Instant to 24 hours | Varies by promotion |
We only accept payments from payment instruments in your name unless previously agreed by our support team. Deposit limits may apply and you should consult our payment section for current thresholds. We may request documentation related to a deposit at any time to comply with anti-money laundering (AML) and fraud prevention requirements.
We aim to process withdrawal requests promptly but withdrawals are subject to verification and may require additional checks. Our withdrawal process balances speed with security; during our testing this approach reduced incidents of chargebacks and fraud.
All games on The Pokies 114 operate using certified, tested software. However, technical errors can still occur. If games malfunction, we will investigate and take corrective action at our discretion. Taking advantage of a game malfunction may result in the voiding of bets and the forfeiture of winnings.
Where a game result is affected by a clear error, we reserve the right to void bets and return stakes where appropriate. We will make reasonable efforts to resolve disputes fairly and transparently.
We use industry-standard security protocols to protect player accounts and transactions. Our systems are monitored continuously for suspicious activity. When we detect activity that may indicate fraud or money laundering, we may restrict accounts and escalate investigations.
Breaches of these Rules or related policies may result in account suspension, cancellation of bets, forfeiture of winnings and permanent account closure. In severe cases we will pursue financial recovery and criminal charges if applicable.
When we suspend or close an account we will provide reasons when legally permitted. If you believe a restriction is in error you should contact our support team and provide any requested documentation. Our decisions following investigations are final and binding unless otherwise required by law.
If a deposit or withdrawal is reversed or a chargeback occurs, we reserve the right to suspend your account until the matter is resolved. Reversed transactions that result in a negative balance must be rectified by the player. We may pursue reimbursement using legal remedies if necessary.
We aim to resolve player complaints quickly and fairly. If you have an issue, please contact our support team with full details and supporting documentation. We will acknowledge receipt and provide a timeline for resolution.
If a complaint cannot be resolved directly, independent dispute resolution options may be available depending on your jurisdiction and the regulatory framework that applies to your account. We will explain those options during the complaints process where relevant.
We collect and process personal data to provide services and meet regulatory obligations. Our privacy policy describes the categories of data we collect, how it is used and how we protect it. We implement technical and organizational measures consistent with industry best practice. You have rights regarding your personal data and may contact us to exercise them. Our testing shows proactive privacy controls reduce fraud and enhance customer trust.
The Pokies 114 is committed to responsible gambling. We provide tools and processes to help players manage their play and to identify and assist those at risk of harm. During our audits we found that features such as deposit limits, session reminders and self-exclusion materially improve outcomes for at-risk players.
Players must act in good faith and comply with all Rules. Examples of unacceptable conduct include, but are not limited to, providing false information, using multiple accounts to abuse bonuses, colluding with others, exploiting system errors for gain, and attempting to launder funds through our platform. If we determine a player has acted improperly, remedies include forfeiture of funds, account suspension and legal action.
Players are responsible for any taxes or duties arising from winnings according to local law. We do not provide tax advice. It is your responsibility to seek independent tax guidance if required.
Important account notices, changes to these Rules, promotional changes and security alerts will be communicated via the email address and contact methods you provide. You are responsible for maintaining accurate contact details and for reading communications from The Pokies 114.
We commission regular independent testing and audits of our platform, RNGs and payment processes to ensure fairness and compliance. Our internal monitoring and periodic third-party audits help ensure consistent performance and transparent outcomes.
| Requirement | Key Detail |
|---|---|
| Minimum Age | Legal gambling age in your jurisdiction (verify before playing) |
| Account Limit | One account per player unless expressly permitted |
| Deposit Playthrough | PayID: 1x; Credit Card: 3x; other methods vary |
| Withdrawal Fees | No fees charged by The Pokies 114; third-party fees may apply |
| Verification | Identity and payment verification may be required before payouts |
| Bonus Abuse | Bonus abuse may result in cancellation of winnings and account action |
When we investigate suspected breaches, we collect evidence from system logs, transaction histories and communications. Our investigators coordinate with payment providers and, where necessary, external auditors. Our goal is to resolve issues fairly and restore legitimate funds quickly. We will retain records related to investigations in accordance with regulatory and legal requirements.
If you need help or have questions about these Rules, account verification, a specific transaction, or a complaint, contact our support team through the methods listed in your account. When contacting us, provide your account details and as much information as possible. Our customer support team is trained to handle sensitive cases and will treat your enquiries confidentially.
These Rules are intended to protect players and ensure The Pokies 114 operates fairly and transparently. We continuously review our policies and update them to meet legal and player protection standards. By playing with us you agree to follow these Rules and accept the decisions we make in enforcing them. If you disagree with a decision you may raise a complaint through our support channels and, where applicable, pursue independent dispute resolution.
We test and monitor our platform continually to deliver secure, fair and responsible entertainment. Our results demonstrate that compliant play and transparent processes lead to better outcomes for both players and the platform. Thank you for choosing The Pokies 114 and for playing responsibly.
These Rules are effective as published on our site. We reserve the right to change these Rules and will publish updates when changes occur. Continued use of The Pokies 114 after changes are posted constitutes acceptance of the revised Rules.
These Rules do not constitute legal advice. For specific legal or tax guidance consult a qualified professional in your jurisdiction. Where there is a conflict between these Rules and applicable law, local law will take precedence.
By creating an account at The Pokies 114 you confirm that you have read, understood and accepted these Rules. You also confirm that you meet the eligibility requirements and will comply with all platform policies and instructions from The Pokies 114.
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